At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a leader in digital solutions and AI automation, enhancing global brand experiences in fintech, high-tech, tourism, and gaming, we are looking for – Junior Tech Support Assistant with Czech (Relocation to Bulgaria).

Key Responsibilities:

• Handle customer inquiries via phone, chat, and email;
• Provide friendly and efficient non-technical troubleshooting;
• Guide users through basic product/service issues;
• Ensure a smooth customer experience with timely follow-ups;
• Escalate complex issues to higher support levels as needed;
• Maintain accurate records of customer interactions.

Requirements:

• Fluency in Czech, plus good English;
• Excellent communication and interpersonal skills;
• Problem-solving mindset and customer-oriented attitude;
• Basic computer literacy and typing skills;
• Previous customer service experience is a plus, but not required;
• Eagerness to learn and grow in a fast-paced tech support role.

What our client offers:

• Competitive salary and benefits package;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Enjoy a variety of discounts on dining, beauty services, transportation, and more;
• Relocation package for Sofia, Bulgaria;
• Collaborative and inclusive workplace culture.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_). Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).