Japanese camera technology products, from high-end cameras to smart printers and advanced scanning equipment.  

Support business to consumer products or The main products supported are printers and cameras, in total support and troubleshooting is done for over multiple products/services.

The support is divided into 2 LOBs, Customer Care and Technical Support.CCAs support all channels and both LOBs and can be working on other than their native language with the support of a translation tool (written channels only). CCAs also perform back office tasks and use cross- and upselling. Handle 9-10 tools and Issues which cannot be solved are escalated accordingly. 

Top Contact Drivers / Scenarios

▪ Printer Setup and Installation

▪ Error Codes: Troubleshooting of tech issues printers/ scanners and cameras 

Work Model

• Work-from-home model with 4–5 days/month in the office
• Initial training and onboarding are on-site in Athens
• No weekend shifts — working hours are Monday to Friday, 10:00–18:00

• A good eye for understanding fashion, food and photography. To be able to relate to Dutch camera users. 
• Assist users with printer and camera installation, error codes, and technical issues
• Offer pre-sales support by helping customers choose the best product for their needs
• Process repair requests and escalate unresolved issues
• Use internal systems and translation tools for written communication if needed
• Perform light back-office tasks and offer cross- and upsell support when appropriate
• Fluent Dutch(C2) and confident English (B2)
• Customer focused attitude and problem-solving mindset
• Comfortable with Windows & Mac OS environments
• Typing speed of at least 25 WPM
• No prior experience required – full training is provided

Training & Onboarding 16 days

• Training period will be paid
• 3-month learning curve with hands-on support
• Option to borrow Canon cameras for weekend product training
• Upskill training in sales once fully productive

• Base salary: €1,300month
• Monthly performance bonus: up to 10% 
• 100 Euros on completion of training .
• 300 Euros bonus after every 6 months. 

Relocation Support:

• Flight To Athens
• Paid flight, airport pickup and 90days (3 months free ) paid housing support.
• Holidays (weekends) are paid higher (according to the Greek law)All necessary work equipment (telephone, computer etc.) is provided by the employer
• Public + private health insurance coverage
• assistance for finding accommodation through free real estate agent.
• Pizza days and occasional social activities
• Globally respected brand in the imaging and technology sector. Mediterranean lifestyle in vibrant Athens