Location: Dublin 

Working mode: on-site   

Working hours: 8:30-5:30pm Irish time

Who we are? 

Cognizant has been a tremendous success story globally over the last 20+ years. It is a member of the NASDAQ-100, the S&P 500, the Forbes Global 2000, and the Fortune 500 and is ranked among the top-performing and fastest-growing companies in the world. 

About the role: 

As a Content Moderator, you will be part of a rapidly growing multilingual team. You will work alongside other internal teams, for a leading online multinational company, to respond to requests and assist in the success of this project. 

Requirements: 

• Fluency in English and German min. C1,
• General country-specific knowledge for the country you will support, 
• Eligibility to work in Ireland, 
• Excellent verbal and written communication skills, 
• Ability to work effectively in a dynamic and fast-paced environment, 
• Strong attention to detail and a desire to deliver accurately, efficiently, and to a high standard. 

Main Responsibilities: 

• Engage with businesses, predominantly via outbound phone calls, to verify their information and update client platforms as appropriate, 
• Process and raise required requests/transactions and make sound decisions related to customer requirements, 
• Follow all compliance and security measures relating to client data, 
• Adhere to process quality metrics and strive to exceed the monthly/annual quality & productivity targets, 
• Adhere to process norms and structure. 

We offer: 

• Performance-based bonus scheme 
• Permanent contract 
• Rewards scheme 
• Private Medical Insurance 
• Competitive maternity benefits of 12 weeks of paid Leave 
• Life assurance 
• Access to learning curriculums aligned to your skillset and preferences  

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