At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – а company specializing in customer experience technology that delivers outsourced sales, support, and business process services to large businesses, we are looking for – Transaction Support Advisor with German and English.

Responsibilities:

• Provide support to customers by phone and email in German and English;
• Help with credit card inquiries and transaction support;
• Deliver a seamless customer journey through quick and effective solutions;
• Maintain clear and accurate records in internal tools;
• Collaborate with colleagues to resolve cases efficiently.

Qualifications:

• Strong communication skills in German and English;
• Previous customer service experience is an advantage;
• Proactive, detail-oriented, and solution-driven;
• Comfortable in a fast-moving, international setting;
• Team player with a positive, flexible attitude.

Our client offers:

• Full-time position, 39 hours a week from Monday to Sunday 8AM to 10PM, with alternating weekend;
• Competitive salary with additional role and language complements, as well as performance- based incentives;
• One-time signing bonus for external candidates and recurring loyalty bonuses every three months;
• 22 business days of annual leave, with compensation for working on Spanish public holidays, following national labor laws;
• Permanent employment contract in an established company;
• Fully paid training from day one.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).