Customer Delight for Social Media – German speaker

Become a member of our ambitious and motivated support team. Ensure customers satisfaction by representing one of the world’s most recognizable companies and supporting their business.

Our client is one of the world’s leading companies in the field of Social Media and wants you to be part of its team.

Responsibility

• Provide support to high level clients to help them grow across multiple channels – chat, email and phone;
• Support and expand the self-serve advertising base for clients in the online and digital advertising domain;
• As a Customer Delight for Social Media, you’ll provide pre and post-sales support for all self-service products;
• Provide product and tool support to enhance clients’ experience;
• Identify and solve problems, such as technical bugs and ads’ delivery issues;
• Resolve customer issues in a timely manner and pro-actively communicate to clients on progress;
• Pro-actively identify areas where clients can improve usage of our solutions;
• Provide vital product insights and feedback from our customers to engineering.

• Native level of written and verbal communication skills in German;
• Good knowledge of English (B2 level) is required;
• As a Customer Delight for Social Media, you’ll need computer skills (mandatory basic skills and preferential advanced skills like coding);
• Good analytic skills and logical thinking;
• Excellent communication skills: verbal, written and listening skills;
• Proactive and quick learner;
• Able to adapt to continuously evolving needs to help clients grow their business on the advertising platform;
• Ability to multi-task and work under pressure;
• Availability Monday to Sunday, including rotating weekends.

• Health Insurance since day one in the company;
• Stable work and career progression;
• Investment in training and personal development;
• Possibility to live in one of our apartments;
• Initial flight expenses refund;
• Annually complementary return flight to your home country (within Europe);
• Free Portuguese language courses, sport activities and organized events;
• Monthly and Quarterly Bonus.