ServiceNow ITSM Lead Consultant (French-speaking)

Our purpose is to make the world more sustainable by building trust in society through innovation. As a global digital transformation partner, we work with customers to design and deliver solutions that drive enterprise-wide digitalization while contributing to the United Nations Sustainable Development Goals (SDGs).

We offer a broad portfolio of products, services, and solutions, and we collaborate closely with our clients to solve complex business and societal challenges.

Role overview

As a ServiceNow ITSM Lead Consultant, you will lead the design, development, and optimization of ServiceNow ITSM solutions. You will play a key role in shaping technical solutions, ensuring development quality, and applying best practices across the platform.

This role requires strong hands-on ServiceNow development experience, a solid understanding of ITSM processes, and the ability to validate and improve solutions using structured testing and automation.

Key responsibilities

Solution design

Design functional and technical solutions for new features and platform enhancements

Development & configuration

Develop and configure ServiceNow applications, workflows, and platform components

Lead implementation, enhancement, and support activities

Development validation & quality

Ensure fixes, updates, and new features meet defined functional and technical requirements

Apply best practices for development, testing, and release management

Issue management

Identify, document, and track defects and issues during development and testing phases

Testing & automation

Use ServiceNow Automated Test Framework (ATF) to create and execute automated tests

Support continuous improvement through structured validation and testing processes

ServiceNow expertise

Strong knowledge of ServiceNow, with a heavy focus on IT Service Management (ITSM)

Some exposure to IT Operations Management (ITOM) is a plus

Development & QA practices

Experience with test management, defect tracking, development validation, and test automation

Testing tools

Hands-on experience with ServiceNow ATF

Experience with other automation tools such as Selenium is an advantage

Analytical skills

Strong problem-solving skills with the ability to analyze data and recommend improvements

Profile requirements

6–8 years of relevant ServiceNow experience

Background in implementation, development, and support roles

Fluent in French and English (written and spoken)