At Astrea Recruitment, we’ve been turning job searches into exciting new beginnings for 18 years! With offices in Bulgaria and Serbia, we connect top talent with leading Bulgarian and international companies. We believe in helping people grow into their best selves, and our ever-growing network of happy candidates and clients is what drives us forward. Let’s shape the future together!

For one of our clients – a top provider of digital solutions, AI automation, and customer experience services, helping global brands improve digital engagement in fintech, high-tech, travel, and gaming, we are looking for – Devices Support Consultant with Polish (Relocation to Bulgaria).

Key Responsibilities:

• Assist customers via phone and email with inquiries about modern smart devices;
• Support clients with orders, deliveries, and product details;
• Guide users through the main functions and features of wearable technology;
• Identify and resolve technical issues with clear, step-by-step solutions;
• Keep accurate records of customer requests and interactions;
• Provide an excellent customer experience while representing the brand in a professional and friendly way.

Requirements:

• Fluency in Polish and good working knowledge of English (B2);
• Previous experience in customer support is helpful, but not required;
• Strong communication skills and ability to solve problems effectively;
• Interest in technology, gadgets, or modern lifestyle products is a plus;
• Comfortable exploring and using new tools and devices;
• Reliable, cooperative, and eager to learn and develop.

What our client offers:

• Competitive salary and benefits package;
• Includes additional health and vision insurance for employees and their families;
• Free online courses, coaching, and individual sessions for personal and professional growth;
• Career growth and development opportunities;
• Relocation package offered for moving to Sofia, Bulgaria.

If you feel excited and confident that you’re the perfect fit, we encourage you to take the next step. Kindly share your detailed resume in English when you get a chance. (and don’t forget to include the reference number SM_).

Rest assured that we will reach out promptly to the candidates whose profiles closely match our requirements. Your privacy is of utmost importance to us, and all your information is safeguarded in compliance with the regulations of the Commission for the Protection of Personal Data (Astrea Recruitment, reg. No 1809).