DESCRIPTION
Become our clients’ ambassador and be the first point of contact for a Gaming Industry community. As a customer service representative, you will oversee issues until a resolution has been identified, impressing them, and engaging via chat and email in German. Don’t miss this opportunity to build a successful career in one of the best companies to work in Portugal!
Responsibility
Responsibility
- Provide customer inquiries with timely and accurate responses, providing first contact resolution;
- Take personal ownership of customer requests and maintain accountability for follow-through;
- Provide exceptional customer experiences that meet or exceed departmental goals as measured through customer surveys;
- Handle customer contacts that require the use of core and advanced skills;
- Maintain security and confidentiality of our partner internal information and customer/account information;
- Consistently implement coaching provided by management to reach departmental goals;
- Assist less-experienced agents by sharing best practices.
REQUIREMENTS
- Native level of German (written and spoken);
- Fluency in English (B2);
- Team player with strong problem solving and conflict management skills;
- Passion for video games and mobile applications;
- Experience in telephone customer service / call center environment (minimum 1 year);
- Excellent verbal and written communication skills.
OFFER
- Long-term development opportunities;
- Health Insurance since day one in the company;
- Possibility to live in one of our apartments;
- Initial flight expenses refund;
- Annually complementary return flight to your home country (within Europe);
- Free healthy meals in the cafeterias, such as soup, bread, salad and fruit;
- Free Portuguese language courses, sport activities and organized events.
